FAQ
FAQ
Our curated list of frequently asked questions.
- Account & Technical Support
- Body Panels & Trim
- Electrical Parts
- Engines & Gearboxes
- Finding & Sourcing Parts
- Fitting & Compatibility
- General & About Us
- Parts-Specific Questions
- Purchasing & Payment
- Selling Your Vehicle to Us
- Shipping Delivery & Collection
- Warranty & Returns Policy
- Wear & Tear Items
TakeAPart is a vehicle dismantler that buys damaged, old, or written-off cars. We carefully remove, test, and sell the used genuine parts at a fraction of the dealer price, offering an affordable and eco-friendly alternative for South African motorists.
Our parts are genuine Original Equipment Manufacturer (OEM) parts, identical to what was originally in your car. They are typically 50-70% cheaper than new dealer parts and more reliable than some unknown aftermarket brands [citation:6].
You save significant money, get genuine OEM parts, and help the environment by recycling. With yards in both Bellville (Cape Town) and Boksburg (Johannesburg), we have a massive, searchable inventory and expert staff to help you find the right part.
We have two locations to serve you: 1) TakeAPart Bellville, Cape Town. 2) TakeAPart Boksburg, Johannesburg. Our hours are Monday-Friday 8:00-17:00 and Saturdays 8:00-13:00. We are closed on Sundays and public holidays.
Yes! We encourage customers to visit our yards in Bellville or Boksburg. You can browse our extensive stock. Please wear closed shoes for safety, and our staff will be happy to assist you.
We are open to everyone! We serve individual DIY customers, hobbyists, and trade professionals like mechanics and panel beaters. Trade customers can inquire about opening a commercial account for discounted pricing.
The fastest way is to call our parts locators or use the contact form on TakeAPart.co.za. You can also email us at info@takeapart.co.za with your vehicle and part details.
Please provide the vehicle’s make, model, year, and engine size. The VIN (Vehicle Identification Number) or registration number is the most helpful for ensuring a perfect match.
Our online inventory at TakeAPart.co.za is regularly updated. For the most current stock, especially from recently acquired vehicles, a phone call is recommended.
Absolutely. We specialize in sourcing hard-to-find parts. If we don’t have it in stock, we can add you to a search list and contact our network of partner breakers across South Africa to locate it for you.
Yes, just let us know what part you need, and we will add you to our ‘Part Watch’ list. We will contact you immediately when a vehicle matching your requirements arrives in our yard.
Yes, we have a nationwide network of trusted partner salvage yards. If we don’t have your part, we can often find it for you within 24-48 hours.
We accept Cash, Credit/Debit Cards (Visa, MasterCard), EFT (Electronic Funds Transfer), and SnapScan. All card payments are subject to a small merchant fee.
The price listed is for the part itself. Delivery fees (if applicable) will be added at checkout. There are no hidden charges.
Yes, we offer competitive trade discounts to registered businesses like panel shops and mechanics. We also provide discounts on bulk purchases. Please contact our sales office to set up a trade account.
We can hold a part for 24 hours with a deposit. We do not offer long-term layaway plans due to high demand and limited storage space.
Currently, we only ship within South Africa. We can deliver to any major city or town using our trusted courier partners.
Yes! We offer a standard warranty on most parts, guaranteeing they will be free from defects and work as intended [citation:1]. Some parts like engines and gearboxes have extended warranties.
We offer a warranty on most mechanical and electrical parts, similar to industry standards which can be 90 days or more [citation:1][citation:3]. This warranty covers part failure under normal use. The part must be returned in the same condition it was sold.
Most parts are covered, but ‘wear and tear’ items are sold as-is. The sales representative will always inform you if a part is non-warrantable before you purchase.
Our standard warranty periods are competitive. For example, running engines and transmissions are often sold with a 90-day warranty [citation:1]. Please confirm the specific warranty for your part at the time of purchase.
It covers part failure and Dead-On-Arrival (DOA) items. It does not cover parts damaged due to incorrect installation, accident, neglect, or normal wear and tear.
The warranty is void if the part is damaged during installation, fitted incorrectly, misused, or used for a non-compatible application. Wear-and-tear items are also excluded.
Contact us immediately to get a Return Merchandise Authorization (RMA) number. The part must be returned with the original invoice and the RMA number clearly marked. Refunds or exchanges will be processed upon inspection. Our policy is to replace parts if wrong or faulty [citation:1].
Our preference is to exchange the part for an identical one. If a suitable replacement is not available, we will issue a full refund to the original payment method.
Yes, we offer delivery nationwide. Costs depend on the size, weight of the part, and the delivery location. We will provide you with a quote before you confirm your order. Collection is free from our Bellville or Boksburg yards.
For major centres like Cape Town, Johannesburg, Durban, and Pretoria, delivery typically takes 1-2 business days. For regional areas, please allow 3-5 business days.
We use reputable and insured courier companies to ensure your parts arrive safely and on time.
Yes, and we encourage it! You can collect your purchased parts from our warehouses in Bellville or Boksburg during business hours.
Please bring your order confirmation (email or SMS) and a valid form of ID (South African ID Book, Driver’s License, or Passport).
Yes! You can purchase and pay for your part on our website, TakeAPart.co.za, and select ‘Click & Collect’ at checkout. We will have it ready for you at the collection desk.
We specialise in shipping large items. We use palletised freight services for safe transport. We will provide you with a competitive shipping quote to your door or the nearest depot.
We double-check compatibility using your VIN or registration number. Our experienced parts locators have extensive knowledge to ensure you get the correct part for your specific model and year.
Our staff are here to help you identify the right part. You can provide your vehicle details, and we will ensure compatibility.
Yes, our staff are experts. You can bring in your old part, send us photos, or describe the issue, and we will help you identify and source the correct replacement.
We do not offer fitting services ourselves, but we can recommend trusted, independent mechanics and panel beaters in both the Cape Town and Johannesburg areas.
Contact us immediately. Do not attempt to install it. We will arrange for the return and, if it was our error, provide the correct part and cover the return shipping costs.
Yes, all engines and gearboxes are tested and inspected thoroughly before being sold to ensure our customer gets only the best quality parts [citation:1].
It typically includes the long block (engine) or gearbox unit itself. Ancillaries like the alternator, starter motor, or ECU may be sold separately. Please confirm with the sales agent what is included in your quote.
Mileage varies for every unit. We record the mileage from the donor vehicle’s odometer at the time of acquisition and will provide this information to you before purchase.
Certainly. We can take detailed, high-resolution photos of the actual part from all angles and highlight any scratches, dents, or imperfections upon request [citation:6].
We will provide you with the colour code from the donor vehicle. Most panels are in their original factory paint, but some may have been repainted. We will always disclose this information.
Yes, all electrical components are tested for basic functionality before sale and are covered by our warranty. Please note that some modules may require professional coding/programming.
We do not offer coding or programming services. These components are sold as-is and will need to be programmed to your vehicle by a qualified auto-electrician or dealership.
These items are considered ‘sold as seen’ and are not covered by our standard warranty. We will honestly advise you on their condition.
Yes, we purchase vehicles in any condition – running or not, accident-damaged, or end-of-life. We offer fair and competitive prices for all makes and models [citation:1][citation:3].
We buy all makes and models of cars, bakkies, and SUVs, regardless of their condition. From late-model write-offs to old cars for scrap, we are interested.
The price is based on the vehicle’s year, make, model, condition, and the current market value of its parts. We will make you a firm cash offer after a physical inspection or reviewing photos.
1. Contact us with your vehicle’s details. 2. We make an offer. 3. You accept. 4. We arrange free towing. 5. You receive immediate payment. The process is quick and hassle-free.
Yes, we provide free towing and collection for any vehicle we purchase, anywhere in the Western Cape and Gauteng areas [citation:1].
Click the ‘Register’ or ‘My Account’ link on our website’s homepage, TakeAPart.co.za. You will need to provide your name, email address, and create a password.
Click ‘Forgot Password?’ on the login page at TakeAPart.co.za. Enter your email address, and we will send you a secure link to create a new password.
Please email our support team at info@takeapart.co.za with a description of the issue and a screenshot if possible.
You can reach us via email at info@takeapart.co.za. Please visit our website, TakeAPart.co.za, for our current phone numbers and contact forms.
